Polish windows can be bought directly, without a showroom or middleman. You get windows on German-brand profiles, with a declaration of performance and CE marking, delivered on stillages to your address. You arrange fitting locally with a fitter you choose. Buyers from abroad usually ask us about four things: quality, complaints, delivery and fitting. We answer them in turn and finish with how to check a seller.
Are Polish windows the same quality?
A window's quality depends on the profile system, hardware, glass and manufacturing, not on the country on the label. We sell uPVC profiles from VEKA, Kömmerling, Salamander and Gealan, and aluminium from Aluprof. We are an official dealer of All Windows Group (AWG), and the windows are made in the AWG factory. We give concrete figures: Kömmerling 88 MD, for example, reaches a Uw from 0.73 W/(m²K), Aluprof MB-79N from 0.95.
You have three ways to check this before and on delivery:
- before production you get a drawing and specification to approve, with the system, glass and colour of each item,
- before dispatch you see photos of your finished windows on the order tracking page,
- with delivery you get the declaration of performance and CE documentation. Our article on the declaration of performance explains how to read it.
How does a complaint work at a distance?
GALI is the guarantor; the guarantee lasts 2 years and applies in the delivery country. It covers profiles, hardware, sealed glass units, roller shutters and motors. You report a fault by email with your order number, a description and photos: the whole window and a close-up of the fault with a tape measure. If a window does not conform to the contract, we repair or replace it at our cost, including transport of parts.
The guarantee has conditions. The windows must be fitted according to the manufacturer's instructions, and the hardware adjusted and serviced at least once a year. Doors and sliding units should be under cover. Damage from incorrect fitting is not covered. So it helps if your fitter knows the rules below.
How does delivery work?
We deliver regularly to Germany, Belgium, the Netherlands, France, Austria and the Czech Republic. The windows arrive on stillages at the site. Delivery is charged per place on the stillage according to the delivery country, and you see the amount in the quote before you order. There are no customs duties between EU countries. Our prices include VAT; for delivery to another EU country, that country's VAT rate applies, settled through the OSS scheme. This is general information, not tax advice.
Access for the lorry and unloading are on your side: a forklift or 2 to 3 people, as windows can weigh over 100 kg. Check the windows on delivery with the driver present. Note any damage on the consignment note and photograph it. With a single window, delivery eats the saving, so we recommend at least 2 windows or one lift and slide door.
Who fits Polish windows?
We do not fit windows and do not recommend particular companies, because we take no commission. You fit them yourself or with a local fitter you pay only for the work. Ask your fitter for a few things (details depend on the system and wall, follow the manufacturer's instructions):
- the window is fixed mechanically with fixings or frame anchors; foam insulates, it does not hold the window,
- three-layer fitting: vapour-tight inside, insulation in the middle, vapour-open outside,
- the drainage slots in the bottom frame must not be blocked.
To replace windows without breaking out plaster, a renovation frame fitted over the old frame helps. Availability depends on the system.
Can I return the windows within 14 days?
No. We make to measure, and Directive 2011/83/EU (Article 16(c)) excludes the right of withdrawal for such goods across the EU. That is why you order by paying 100 % after approving the drawing, and we check sizes before production. In 29 years and more than 5000 orders, most corrections came from two things: the opening size given instead of the frame size, and the opening side described from outside. Always describe the opening side as seen from inside.
How to check a seller of Polish windows
1. The company gives full details and an address. You can check its VAT number in the EU's VIES database. 2. The quote names the profile brand and system, the glazing and the hardware, not just "uPVC window". 3. Before payment you get a drawing and specification to approve. 4. You know who the guarantor is, how long the guarantee lasts and whether it applies in your country. 5. The quote includes delivery, with no price ranges. 6. Delivery includes the declaration of performance and CE documentation. 7. A person answers you, not a bot.
We have exported windows since the late 1990s to Germany, the Netherlands and Switzerland. You get the quote in your language.
Try it: your windows in the configurator
The simplest test is your own project. Build your windows in the configurator and you see the price straight away. We prepare the quote with delivery within 3 working days. The whole order process is described in our article on windows from Poland without middlemen, and delivery countries are on the export page. Have drawings from your architect? Send them to us.