What people ask most often.
And if something's missing — write to us. We answer straight, even when the answer is "that's not for us".
Can I measure the windows myself?
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Yes, and most customers do. Measure the opening in three places (top, middle, bottom), take the smallest value and subtract the installation clearance — usually 2–3 cm in width and height. If in doubt, send photos and raw dimensions and we'll check them together.
What if I get the dimensions wrong?
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Windows are made to measure, so once the order is confirmed they can't be altered. That's why you receive a drawing and specification to approve before production — that's where most mistakes get caught. If dimensions look doubtful, we flag it ourselves.
How long does it take?
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Typically a few weeks from order confirmation — the exact date is in the offer, as it depends on the system and season. Queues are longer in spring and autumn, shorter in winter.
Do you recommend fitting crews?
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We don't install and we take no commission from fitting crews.
Why are you cheaper than a showroom?
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Because you're not paying for a showroom. We sell the product alone — no display floor, no sales staff, no fitters on the payroll. Same profile, same window, shorter route.
Do I get an invoice and warranty?
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Yes. We issue an invoice and the product carries the manufacturer's warranty. Note that the warranty covers the product — installation errors made by you or your crew fall outside it.
Will I get the paperwork for a grant in my country?
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Yes. You receive a standard invoice plus the technical data for the windows — whole-window Uw value, glazing build-up, profile system and the CE declaration of performance. Those are the documents grant schemes normally ask for. Which subsidies you qualify for, and on what terms, is best confirmed with the relevant authority or your energy adviser — we don't know the details of every national programme.
How does delivery abroad work?
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We deliver to Germany, Belgium, the Netherlands and beyond. Transport is priced individually based on the address and order size. Settlement and paperwork are adapted to the destination country.
Can I pay after delivery?
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Windows are made to your exact sizes, so production requires a deposit. The balance is due before or on delivery — exact terms are agreed individually.
Is there a minimum order?
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Yes, a small one: 2 windows or 1 HST sliding door. Below that, the cost of packing and transport would make the offer uncompetitive. There is no upper limit — we supply a full house or a development just as readily.
Didn't find your answer?
Call or write — we reply the same or next business day.