Polish uPVC windows can be bought direct, without a middleman: you put them together online, see the price straight away in the configurator, and the windows arrive on stillages at your address. You arrange fitting yourself or with a local installer. Belgium is one of the countries we deliver to regularly, and we have been exporting windows since the late 1990s. Below we answer the four concerns we hear from buyers abroad: quality, warranty claims, delivery and fitting.
Are Polish uPVC windows as good as local ones?
A window's quality comes down to the profile, the glazing, the hardware and how carefully it is made. Our uPVC windows are built on profiles from the German brands VEKA, Kömmerling, Salamander and Gealan, and our aluminium windows on Aluprof systems. We are an official dealer of All Windows Group (AWG), and the windows are made in the AWG factory.
Compare the figures on paper rather than promises. Our uPVC profiles are 76 to 88 mm deep. Kömmerling 88 MD reaches a Uw from 0.73 W/(m²K), Salamander bluEvolution 82 from 0.75 W/(m²K). The windows come with a declaration of performance and CE documentation, and before dispatch you see photos of your finished windows on the order tracking page. Our article on comparing quotes with the declaration of performance explains how to read it.
Who handles a warranty claim when the seller is in Poland?
We do. GALI gives a 2-year warranty from delivery on profiles, hardware, sealed units, roller shutters and motors, and it applies in the country of delivery. You report a fault by email with your order number, a description and photos (the whole window and a close-up of the defect with a tape measure). The warranty does not cover damage caused by incorrect installation, so your fitter should follow the manufacturer's instructions.
Because the windows are made to measure, they cannot be returned within 14 days. This follows from Directive 2011/83/EU (Art. 16(c)) and applies across the EU. That's why you get a drawing and specification to approve before production.
How do the windows get to you, and who unloads them?
The windows travel by lorry on stillages to the building site. Delivery is charged per stillage place according to the destination country, and the amount is in the quote before you order anything. There are no customs duties between EU countries. Prices include VAT; for delivery to another EU country we charge VAT at that country's rate and account for it ourselves under the OSS scheme. This is general information, not tax advice.
Unloading is up to you: a forklift or 2–3 people. Check the windows in front of the driver, and note any damage on the delivery note and photograph it. Until fitting, store them upright, under cover, away from sun and damp, and remove the protective film no later than 4 weeks after delivery.
Who fits Polish uPVC windows if the seller doesn't come out?
You, or an installer you choose. We don't fit, measure or recommend installers. You pay us for the product and settle the fitting separately, so you can see what each part costs. If you want to replace windows without disturbing the plaster, the renovation frame in our configurator fits over the old frame; availability depends on the system.
If you are counting on a regional grant for new windows, check the conditions before ordering. Such schemes often require installation by a registered company and its invoice.
How can you check a window seller before you pay?
| Ask | A good answer | How it works with us | |---|---|---| | Which exact system and glazing? | brand, profile model and glazing listed in the quote | system, glazing, colour and sizes of every window in the quote | | Will I see a drawing before production? | yes, with sizes and opening sides | drawing and specification to approve | | What does delivery cost and who unloads? | an amount in the quote, unloading clearly assigned | amount per stillage place, unloading by the customer | | When do I pay and how long is production? | rules written in the terms and conditions | 100% before production, 3–8 weeks from payment | | Who is the guarantor? | a named company, warranty length and scope | GALI, 2 years, in the country of delivery |
Also check the company address and terms on its website, and whether it replies in your language before you order. We speak Polish and English; you can write in your own language and the quote comes back in it.
What do we usually correct in orders from abroad?
We have worked with windows since 1997 and completed more than 5,000 orders. On every quote we check sizes, opening sides and descriptions. The usual corrections are the opening size given as the frame size and the opening side described from outside instead of inside. The third is a top-mounted roller shutter added afterwards, even though its box adds to the window height. On a long-distance order we fix these at the quote stage, because after payment the sizes are locked.
The export page lists the countries we deliver to. Build your windows in the configurator to see the price at once, and we'll prepare a quote including delivery within 3 working days. Why buying without a showroom costs less is explained in windows from Poland without middlemen.